The following are some frequently asked questions. If you need additional help, please email support@saddleclubmobile.com.

Q. I received a message on my phone but I can't download it - why?
A. To download any of our content, you must have a WEB ENABLED PHONE. You should verify that your phone is web enabled, and that your carrier/plan supports web browsing.

Q. My carrier is not listed. How do I get Saddle Club content?
A. Only certain carriers currently support Saddle Club. We are in the process of adding carriers, so please come back again soon!

Q. I received a message saying 'Invalid content url' or similar. Why?
A. This happens when a url is entered incompletely into your phone. You must enter the WHOLE url into your phone's web browser.

Q. I received a 'Download does not exist' message. Why?
A. Each download is unique - once you have downloaded the content, the file is removed from our webserver. This prevents people from sharing the download url and obtaining materials that they have not paid for. If you consider that you have received this message in error, please contact us at support@saddleclubmobile.com and we will try to work through this problem with you.

Q. I downloaded a ringtone/wallpaper to my phone and can't find it on my phone. Why?
A. We can only offer support on the services they provide; please consult your handset manual or carrier in regard to the functions of your phone.

Q. I downloaded a ringtone/wallpaper to my phone and cannot use it as my default or screensaver. Why?
A. We can only offer support on the services they provide; please consult your handset manual or carrier in regard to the functions of your phone.

Q. I tried to order Saddle Club content but I never received anything on my phone.
A. Please verify that your carrier/phone is configured for Text Messaging, specifically across a 5 digit 'Common Short Code'. You may need to talk to your wireless carrier about this.

Q. You charged me for content that didn't download properly, or that didn't work. How do I get a refund?
A. We want you to be completely satisfied with your download. If something is not working properly, please email support@saddleclubmobile.com with information on your cellphone number, your phone model, the download you chose and details of any purchase that you attempted to make...we'll do everything we can to help. BUT, please contact your carrier to determine if it will provide a refund. Since you made your purchase via your carrier, and therefore we did not charge you directly, you must request a refund from your carrier. Please note that you will not be entitied to a refund if your downloaded a product that was not suitable for your phone.

Q. How do I save my download to my phone?
A. Saddle Club can only offer support on the services they provide; please consult your handset manual or carrier in regard to the functions of your phone